Returns and Refunds Policy

Refund and Cancellation policy 

 This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. Agrotek does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by Agrotek , it will take 7 days for the refund to be processed to you..

Conditions for Returns:

1. 1. Product(s) is physically damaged or is defective, including damage to the outer box delivered;

1. 1. Warranty issues or quality related issues with respect to the Product delivered;

1. 1. Wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform;

1. 1. Part of the Order/ Products is found to be missing due to reasons attributable to the Seller.

At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:

1. 1. images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Product; (e) damages to the Product;

1. 1. unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, any tampering with the outer box etc.;

1. 1. copy of bill/ tax invoice for the Product received.

If any further information or clarification is required from the Buyer, we will contact the Buyer.

How to cancel an order?

1. 1. After placing the order, if you wish to cancel it, go to My Account > Orders.

1. 1. Under the order actions tab, there are option of Cancel, Exchange, refund Orders.

1. 1. Once you click on that a confirmation pop up will come up and you can add your reason of order cancel, Exchange, refund and then click submit.

1. 1. After confirming confirming, we will take accessory actions.

If you have any questions about our Returns and Refunds Policy, please contact us.